Frequently Asked Questions
How do I care for my rugs? To care for your rugs, spot clean with cold water or a natural detergent if needed. Diluted castille soap is the best option. Remember to blot any spills and avoid rubbing. It's important to never use carpet cleaner sprays and steer clear of natural cleaning agents like vinegar and baking soda, as they can cause color change. For major accidents or if you want your entire rug cleaned, it's recommended to have it professionally cleaned by a company that uses natural products. We suggest professional cleaning at least every 5 years. When vacuuming your rug, always use a light canister vacuum. Avoid heavy-duty, industrial vacuums as they can damage the fibers and take away its natural gloss. Using a floor setting or floor vacuum will work well. Occasionally, vacuuming the underside of the rug is also a good idea. For extra protection, we recommend FiberSeal of the Lowcountry.
Where are you located? We are located at 1090 Johnnie Dodds Blvd. Unit A in Mount Pleasant, SC. Our hours are Wednesday through Saturday from 11 am to 4 pm. Finding us can be a bit tricky, but a good landmark is Parks Auto Parts.
I'm looking for a certain size rug, but I don't see one on the Zuma website. Are you able to help me shop for one? If you're looking for a certain size rug that you don't see on the Zuma website, we would be more than happy to assist you in your search. We love helping customers find the perfect pieces for their homes. Please email us to set up an appointment in person or over the phone.
Do you make custom rugs? Yes, we do make custom rugs. Our custom rugs are made in Turkey by a small family business. They are all handmade with natural dyes, durable, and sustainably made. Please note that custom rugs require a 50% non-refundable deposit and take approximately 3 months to make. We can assist you with design and color choices.
Are your rugs clean? All of our vintage rugs are cleaned and repaired before they come to our shop, so you can be confident in their cleanliness.
Can the olive jars be used outdoors? Absolutely! Our olive jars can be used both indoors and outdoors.
What is your furniture made with? Our furniture is handmade using vintage rugs or hemp. We find sections of vintage textiles and upcycle them into beautiful benches and ottomans.
What is your return policy? If, for any reason, you are not happy with one of our products, you may return the item within 7 days. Please email us through our contact page and state the reason for your return. We will provide you with return instructions in a reply to your email. Please note that we are not responsible for any return shipping costs. Also, please ensure that the items are returned in the same condition they were shipped to you. It's important to note that many of our items are vintage and may have natural wear due to their age.
Do you have additional questions? Please don't hesitate to contact us. We are happy to help and answer any questions you may have.